Mr. Scannell, I recently closed a loan with Allstate lending. My loan officer was Rochelle Flores. I'm writing to champion her efforts and performance. My first appraisal went horribly wrong. I thought I was sunk and done. This was without a doubt one of the most difficult, most nerve racking and most stressful! times of my life. I have 3 boys who are eating me out of house and home, and breaking it up faster than I can fix it. I don't make a lot of money. To say things are tight is an understatement. Rochelle stepped up and went to bat for me in a world I'm not familiar with and got me my re-fi, I've lowered my monthly expenses and will have a few bucks to put paint brushes in the hands of my sons. Her customer service was second to none. It was an emotional time for me and my family. You have got yourself an excellent representative for your company in Rochelle.
Don't loose her. I will recommend her first second and third time I get a chance. Sincerely, Ty Bell
Rochelle,
Today was a killer work day for me with 3 meetings and 2 unexpected projects to complete.
I know you had a hectic day today as well but you made my life so much easier with your help.
I very much appreciate you coming out a picking up the completed forms from me.
I know it must have been crazy in traffic and you still made it over here and provided curbside service.
I just wanted to say "THANK YOU!!" again. Sincerely, .Mercedez S..M. fieliis
I have refinanced with Allstate Lending Group three times. Each time I found their competitive rates and personalized service very impressive.
Beatrice Jones, Los Angeles, CA
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